Frequently Asked Questions
Everything you need to know about bringing Tala into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your products?
Yes, all Tala home products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.
Are your materials sustainably sourced?
Sustainability is core to Tala. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.